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William O'Neill

TECHNOLOGY EXECUTIVE

  • LinkedIn

Hello

Enterprise SaaS & AI Executive | Architect of Technology-Driven Business Transformation

Enterprise technology leader shaping the future of SaaS and AI-driven customer experience. Architect of agentic platforms, resilient cloud systems, and high-trust teams that drive enduring growth and competitive advantage.

About William O'Neill

I am a technology executive with over 25 years of leadership in enterprise SaaS, AI innovation, and global platform modernization.
Across my career, I have architected resilient, scalable systems, built and led high-trust global teams with <1% attrition, and aligned technology execution directly to business growth and customer success.
 

As Co-Founder and senior technology executive at Quiq, I designed and scaled a cloud-native SaaS platform achieving $20M ARR, 99.998% uptime, and 106% net revenue retention — delivering transformational value to enterprise clients such as Walmart, Nike, and IHG.
 

I have led the deployment of 30+ LLM-powered agentic AI solutions, driving 40% of new ARR and positioning enterprises to succeed in the rapidly evolving customer experience landscape.
Beyond technical execution, I have served as a trusted advisor to boards, investors, and executive teams, guiding strategy across product innovation, security, compliance, M&A, and AI transformation.
 

At the foundation of my leadership philosophy is a belief that technology must serve strategic outcomes — and that building high-trust, high-accountability teams is the true catalyst for sustainable innovation.
 

I continue to work at the forefront of AI-driven enterprise transformation, helping organizations anticipate disruption, harness emerging technologies, and build the platforms that define the next era of business.

Laptop computer and cup of coffee

The Future of Customer Experience: Agentic AI

The enterprise technology landscape is undergoing a fundamental transformation. Traditional interfaces such as websites, mobile apps, and IVR systems are increasingly obsolete, relics of a model built around organizational convenience rather than true customer-centricity.
 

The future belongs to agentic AI: intelligent, autonomous systems that act proactively on behalf of customers, navigating services, data, and transactions without the friction of manual engagement.
 

Enterprises that leverage their APIs, expose actionable data, and empower agentic systems to anticipate customer needs will not merely improve service, they will redefine market leadership. Those who delay will face rapid and irreversible obsolescence.
 

Winning organizations will deconstruct internal silos, design architecture for agentic engagement, build trust through transparent and ethical AI, and align their executive strategy to a reality where proactive service is the baseline expectation.
 

Agentic AI is not an enhancement to the existing model. It is a complete replacement. Enterprises that act decisively today will own the future, setting standards their competitors must struggle to meet.


I work with organizations ready to lead this transformation — enterprises that recognize the future has already arrived, and intend not just to adapt, but to define the next era of business.

Advisory and Strategic Engagements

I selectively advise organizations and leadership teams who are committed to building transformative platforms, integrating advanced AI into customer experience, and scaling technology for global market leadership.
 

My engagements typically focus on:

  • Enterprise SaaS and platform modernization strategy

  • AI adoption and agentic systems integration

  • High-trust, high-accountability team architecture

  • Technology alignment with revenue growth and customer success

  • M&A technical due diligence and post-acquisition integration with emphasis on AI
     

I work directly with founders, investors, CEOs, boards, and executive teams to accelerate time-to-value, strengthen defensibility, and position organizations for enduring success.
 

If your enterprise is navigating strategic inflection points, scaling aggressively, or reimagining its future through AI and SaaS innovation, I welcome the opportunity to connect.

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